DOI: https://doi.org/10.25105/jmpj.v1i2

Published: 2016-08-09

Articles

PENGARUH RELATIONSHIP MARKETING STRATEGY DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN BENGKEL MOBIL TOYOTA

Marietje Carolien Nanulaitta

01-15

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|Abstract views: 1737 | PDF Download: 1852 |
https://doi.org/10.25105/jmpj.v1i2.535

ANTECEDENCE DAN CONSEQUENCES DARI SATISFACTION WITH RECOVERY TERHADAP FUTURE COMPLAINT INTENTIONS

Franciskus Maya Praba

16-29

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|Abstract views: 1201 | PDF Download: 1722 |
https://doi.org/10.25105/jmpj.v1i2.536

KETERKAITAN PERCEPTION OF INTERNAL ENVIRONMENTAL UNCERTAINTY TERHADAP INTENTION TO CONTINUE

Sri Vandayuli Riorini, Robert Kristaung

30-50

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|Abstract views: 1385 | PDF Download: 1671 |
https://doi.org/10.25105/jmpj.v1i2.1601

PENGARUH CITRA, KUALITAS PELAYANAN, DAN KEPUASAN TERHADAP LOYALITAS NASABAH BANK

Julia Hadisurya

78-91

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|Abstract views: 1880 | PDF Download: 1779 |
https://doi.org/10.25105/jmpj.v1i2.1211