DOI: https://doi.org/10.25105/jmpj.v1i2

Published: 2016-08-09

Articles

PENGARUH RELATIONSHIP MARKETING STRATEGY DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN BENGKEL MOBIL TOYOTA

Marietje Carolien Nanulaitta

01-15

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|Abstract views: 1799 | PDF Download: 1895 |
https://doi.org/10.25105/jmpj.v1i2.535

ANTECEDENCE DAN CONSEQUENCES DARI SATISFACTION WITH RECOVERY TERHADAP FUTURE COMPLAINT INTENTIONS

Franciskus Maya Praba

16-29

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|Abstract views: 1238 | PDF Download: 1737 |
https://doi.org/10.25105/jmpj.v1i2.536

KETERKAITAN PERCEPTION OF INTERNAL ENVIRONMENTAL UNCERTAINTY TERHADAP INTENTION TO CONTINUE

Sri Vandayuli Riorini, Robert Kristaung

30-50

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|Abstract views: 1419 | PDF Download: 1691 |
https://doi.org/10.25105/jmpj.v1i2.1601

PENGARUH CITRA, KUALITAS PELAYANAN, DAN KEPUASAN TERHADAP LOYALITAS NASABAH BANK

Julia Hadisurya

78-91

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|Abstract views: 1936 | PDF Download: 1813 |
https://doi.org/10.25105/jmpj.v1i2.1211